Payment and Refund Policy

Scope of the Policy

This Payment and Refund Policy applies to all purchases of digital courses, resources and related materials offered through glamourpix. It covers lifestyle and visual media production content including image composition, studio styling, camera framing, lighting techniques and polished workflows for entertainment content. The policy governs transactions made by customers located in the United Kingdom and explains how payments are processed, when contracts are formed and the circumstances under which refunds may be granted. It does not apply to third-party services accessed through external links.

Prices, Currencies, Taxes and Additional Charges

All prices are displayed in British Pounds Sterling. Value Added Tax at the prevailing UK rate is included where applicable. No additional charges apply unless clearly stated at checkout. Customers are responsible for any currency conversion fees imposed by their payment provider. Promotional prices are valid only during the advertised period and cannot be combined with other offers unless explicitly permitted.

Accepted Payment Methods, Authorisation and Security

We accept major credit and debit cards as well as secure digital wallet options processed through established UK-compliant gateways. Payment is authorised at the time of order placement. All transactions use encryption and comply with Payment Card Industry Data Security Standards. Authorisation may be declined if fraud checks are triggered or if the card issuer rejects the transaction. In such cases the order will not be confirmed.

Order Confirmation and Contract Formation

A contract is formed once you receive an order confirmation email following successful payment. This email contains details of the purchased course materials and access instructions. Until this confirmation is sent no binding agreement exists. You should retain the confirmation for your records. Access to digital content is granted immediately upon confirmation unless otherwise specified.

Cancellation Rights and Applicable Periods

Under UK consumer law you have the right to cancel most distance contracts within fourteen days without giving a reason. For digital content the cancellation period ends when you begin downloading or streaming the material, provided you have given prior express consent to commence supply and acknowledged that this consent waives your cancellation right. Subscriptions may be cancelled at any time but refunds are limited to the terms below.

Refund Eligibility, Exclusions and Non-Refundable Items

Refunds are available only where cancellation rights apply and the content has not been accessed. Once you have started viewing or downloading course modules the purchase becomes non-refundable. Promotional or discounted items, gift vouchers and completed workshops are excluded from refunds. Refunds will not be issued for change of mind after the fourteen-day period or after access has commenced.

Step-by-Step Procedure to Request a Refund

To request a refund email [email protected] from the address associated with your purchase. Include your order number, date of purchase and a brief description of the issue. Requests must be submitted within the applicable cancellation period. You will receive an acknowledgement within two working days. Incomplete requests may delay processing.

Inspection, Approval, Rejection and Notification

Our team reviews each request against the eligibility criteria. You will be notified of the decision by email within fourteen days of receipt of a complete request. If approved, a refund confirmation will follow. If rejected, reasons will be provided together with any options for appeal or further information required.

Refund Method, Processing Time and Receipt of Funds

Approved refunds are returned to the original payment method. Processing typically occurs within five to ten working days, although your card issuer may require additional time to credit your account. You will receive email confirmation once the refund has been issued. No cash refunds are provided.

Special Rules for Digital Content, Subscriptions and Promotional Offers

Digital courses are supplied immediately upon confirmation. By purchasing you agree that the fourteen-day cancellation right ends upon access. Subscriptions renew automatically unless cancelled before the renewal date. Promotional bundles are non-refundable once any component has been accessed. No partial refunds are available for partially used subscriptions.

Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud

Failed payments will result in the order being placed on hold. Duplicate charges are investigated and corrected within seven days. Chargebacks are treated as disputes and may lead to account suspension pending resolution. Suspected fraudulent activity is reported to relevant authorities and may result in immediate order cancellation without refund.

Mandatory Consumer Rights in the United Kingdom

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013 or UK GDPR and Data Protection Act 2018. These rights cannot be excluded or limited. If any term conflicts with mandatory law the statutory provision prevails.

Contact Route, Policy Changes and Last Updated Date

For questions regarding this policy contact us via the form on our Contacts page or email [email protected]. We may update this policy to reflect changes in law or practice. The current version is dated 29 September 2026. Continued use of the site after updates constitutes acceptance of the revised terms. 22 Highbury Grove, London N5 2EF, United Kingdom Company Registration Number: 07811352 | VAT Number: GB137798952 | Registered in England and Wales | Registered Office Address: 22 Highbury Grove, London N5 2EF, United Kingdom